How Members Earn & See Their Badges
Members should earn a badge by completing a challenge that uses a badge reward. Staff then need to know where that badge appears.
Intended Journey
Challenge/Event → Meet Conditions → Badge Awarded → Badge Appears in the Member Area
Workflow — Award a Badge Through a Challenge
Create Challenge → Set Conditions → Select Badge Reward → Activate → Member Meets Target → Badge Awarded
Step 1 — Create the challenge and badge
Create the badge, create the challenge, and attach a badge reward.
Step 2 — Activate
Set Status to Active when the campaign should run. See Event Statuses.
Step 3 — Member meets the target
Emma Wilson books or purchases according to the conditions. Whether progress is automatic from bookings is not confirmed.
Step 4 — Badge is awarded
Staff can see Badges Awarded on Badges Management (Across all members). That count is 0 in the current screenshot. Automatic awarding is not confirmed. Do not tell staff that the badge appears the moment the target is reached until that behaviour is captured.
Workflow — Member Views Badge
Where Emma Wilson sees earned badges is not confirmed.
Client Detail does not show badges in the current screenshot. There is no Mobile App module in this help centre yet.
Do not invent member-facing navigation. Screenshot to add: member profile or app screen showing earned badges and any progress or achievement details.
Until that screen exists, staff can only confirm the challenge and reward on Manage Events. They cannot verify the member view from these docs.