Troubleshooting — Emails Not Received

Automated mail is Studio → Notification → Email Notification. This is not the header bell (staff inbox).

There is no delivery-status or bounce screen in the current captures. Do not invent a send-time or an error log.

Why Did the Member Not Receive the Email?

Check in this order:

Is there an Active template for that Event Type? Caption: Active — used for automatic sends.
Does the template match the event that happened (for example Booking Created, not a different type)?
Is Emma Wilson’s email correct on Clients?
Did the event actually occur (booking created, wallet credited, package purchased)?
Filter All status if the template was turned Inactive. See Turning Notifications On & Off.

Booking Confirmation Not Received

Check these first:

The booking exists on All Bookings as Confirmed (or was created).
A template exists for Booking Created and/or Booking Confirmed.
That template is Active.
Member email is correct.

The captured Booking Created subject is Booking Confirmed {{booking.seat_id}}.

Class Reminder Not Received

Class reminder is not in the All events list. Do not document a timed reminder from Email Templates.

Booking events that are on the list: Booking Created, Booking Confirmed, Booking Cancelled, Booking Pending Payment.

See Class Reminders.

Waiting-List Email Not Received

Check these first:

The member was added to the waiting list.
Waitlist Joined and/or Waitlist Promoted has an Active template.
Member email is correct.

Automatic promotion is not fully confirmed. See Waiting-List Update Emails.

Birthday Email Not Received

Birthday is not an Event Type on Email Templates. Date of birth exists on the client form; that does not mean Fitnez Studio sends a birthday email.

See Birthday Messages.

If there is no Active template for an event, that event should not send automatically.