Fitnez Studio Help Center

Welcome. This help center explains how to use Fitnez Studio to set up your studio, manage members, and run day-to-day operations.

Start with Getting Started if you are new to the dashboard. Use Team Members to add staff and control access. Use Clients for members who train at your studio. Use Training Programs for the types of training you offer. Use Classes for sessions and repeating schedules. Use Bookings for reservations, the waiting list, and check-in. Use Packages for memberships, class packs, prices, and discounts. Use Sales & Payments for transactions, invoices, wallets, and the payment gateway. Use Approval Requests when staff need a manager to allow a change they cannot make themselves. Use Events for special activities, challenges, rewards, and badges. Use Notifications for automated member emails and templates. Use Website & Branding for the public gym page, logos, and theme. Use Media & Images for uploads across programs, events, badges, and emails. Use Settings for business-wide booking, class, payment, and notification rules. Use Activity Feed for Recent Activity on the Dashboard (package and wallet events). Use Reports & Analytics for Sales Analytics totals and charts. Use Account & Profile to sign in, update your own details and photo, understand your role, switch location, and manage your password. Use Reference for short FAQ and troubleshooting answers. Use Locations when your business operates more than one studio, branch, or site.

We are adding guides one module at a time. Getting Started, Locations, Team Members, Clients, Training Programs, Classes, Bookings, Packages, Sales & Payments, Approval Requests, Events, Notifications, Website & Branding, Media & Images, Settings, Activity Feed, Reports & Analytics, Account & Profile, and Reference are available now. More sections will appear in the sidebar as they are written.

Getting Started

Learn what Fitnez Studio is, how to find your way around the dashboard, and what to set up first.

Overview First Login Dashboard Overview Navigation & Sidebar Setup Checklist

Team Members

Staff accounts, roles, and how access is granted or removed.

Overview View & Search Team Add a Team Member Roles Team Member Actions Requests & Approvals

Clients

The member database on the Clients page — profiles, search, status, groups, and related records.

Overview Add a Client Search & Filter Clients Client Profile Edit Client Details Block & Unblock a Client Delete a Client Client Packages Booking History Wallet & Purchase History Client Groups Create a Client Group Manage Group Members Edit & Delete a Group Group Colours

Training Programs

The types of training you offer, how they differ from classes, and studio layouts for bookable spots.

Overview View Training Programs Create a Training Program Edit a Training Program Studio Layouts Create a Layout Design a Layout Spot Reservation Desktop & Mobile Preview Duplicate a Layout Publish or Retire a Layout Update a Layout Attach a Layout to a Class

Classes

Individual class sessions, statuses, and repeating schedules.

Overview Create a Class Class Capacity & Waitlist Assign Trainers Class Payment Options Gender Restrictions Class Statuses Publish a Class Edit a Class Duplicate a Class Cancel or Delete a Class Upcoming Classes Trainer Timetable Schedules Create a Repeating Schedule Timetable Conflicts

Bookings

Reservations, waiting list, spots, check-in, and booking rules.

Overview Book a Member View Bookings Class Roster Change a Booking Cancel a Booking Remove a Member from a Class Waiting List Choose & Change Spots Swap Two Members' Spots Check In a Member Check In Multiple Members No-shows & Late Arrivals Bookings & Package Credits Booking Rules

Packages

Memberships, class packs, pricing, discounts, and packages a member holds.

Overview Create a Package View All Packages One-time vs Recurring Sessions & Class-based Packages Package Restrictions Package Statuses Edit a Package Duplicate a Package Delete a Package Pricing Add a Pricing Option Discounts Create a Discount Packages on a Member Assign a Package Package Performance

Sales & Payments

Transactions, purchases, invoices, member wallets, refunds, and the payment gateway.

Overview The Sales Ledger Viewing Purchases Transaction Statuses Opening Transaction Details Downloading an Invoice Invoice Numbering & Footer Recording a Cash Sale Member Wallet Adding Money to a Wallet Deducting Money from a Wallet Wallet History Requesting a Wallet Change Payment Gateway Viewing & Updating Gateway Settings Refunds & Failed Payments

Approval Requests

Requests raised by staff who cannot complete a change themselves. Managers review them under Approvals → Permission Requests.

Overview Which Actions Need Approval Raising a Request Tracking Your Requests Reviewing Requests Approving a Request Rejecting a Request Cancelling a Request Pending Approvals on the Dashboard Requesting a Wallet Change

Events

Special gym activities, challenges, rewards, and badges under Studio → Manage Events.

Overview Creating a Standard Event Creating a Challenge Challenge Conditions & Targets Event Statuses Rewards Badges

Notifications

Automated member emails, templates, and notification settings.

Overview Which Events Can Trigger an Email Viewing Your Email Templates Email Header & Footer Creating an Email Template Turning Notifications On & Off Welcome Email Class Reminders

Website & Branding

Public gym website, logos, colours, theme, hours, policies, and invoice document settings.

Overview Setting Up Your Website Business Details & Contact Logo, Footer Logo & Favicon Choosing Website Sections Invoice Prefix & Footer

Media & Images

Upload and manage images for training programs, events, badges, emails, and branding — using only fields confirmed on screen.

Overview Where You Can Upload Upload From Your Computer Replace or Remove Add a Program Image Add an Event Image Website Logos & Email Images

Settings

Business-wide rules for booking, classes, payments, attendance, and notifications. Full articles are added after Settings screenshots are captured.

Overview Booking Rules (related)Payment Gateway Turning Notifications On & Off

Activity Feed

A timeline of package and wallet events on the Dashboard (Recent Activity). There is no separate Activity Feed page.

Overview What It Records Who Changed This?Open a Class from the Dashboard Dashboard

Reports & Analytics

Sales figures on Finance → Sales Analytics — revenue, packages sold, wallet recharges, top buyers, and top packages.

Overview Sales Summary Top Buyers Top-Selling Packages Wallet vs Package Sales

Account & Profile

Your signed-in staff account: sign in and out, User profile, photo, role, location, and password.

Overview Signing In Signing Out Viewing Your Profile Updating Your Profile Profile Photo Your Role Why a Feature Is Not Visible Switch Location Change Password Forgot Password Keeping Your Account Secure

Reference

Short FAQ and troubleshooting answers, a glossary, and Help Center release notes. These are documentation pages only — not screens in Fitnez Studio.

Overview Frequently Asked Questions Troubleshooting — Bookings Troubleshooting — Packages Troubleshooting — Payments Troubleshooting — Emails Glossary What's New

Locations

Locations are the physical sites your business operates. You switch between them from the header and add new ones from the same menu.

Overview Add a Location View & Switch Locations Locations in Classes, Programs & Packages Location Concepts