Waiting List
The waiting list is the queue of members hoping for a place in a full class. Use it when CAPACITY is full and the class still allows a waitlist.
What Is the Waiting List?
A waitlisted member does not yet have a booked place. They are waiting for a spot to free — for example if someone Cancels.
This is different from a booking in the class. The topic plan uses Waiting as a booking status for this queue. That word is not on the current screenshots.
Where It Appears
| Place | What is confirmed |
|---|---|
| Training → Classes | WAITLIST CAP on each class, such as 0 |
| Dashboard | On waitlist — how many people are waiting today |
| Class roster | The name list is not in a screenshot yet |
WAITLIST CAP is the maximum size of the waitlist for that class, not how many people are on it. A cap of 0 on the Classes screenshot means those rows have a zero waitlist cap.
What Happens Before the Class Starts
The topic plan includes clearing the waiting list before a class starts (a Settings rule). When that happens, and whether members are notified, is not confirmed.
Automatic promotion into the class when a place frees is also not confirmed. See Move Into the Class.
Frequently Asked Questions
When should I use the waiting list?
When the class is full and waitlist cap allows another person to wait.
Does a waitlisted member count toward CAPACITY?
Capacity is booked versus maximum on the class row. Waitlist cap is a separate column. Do not mix those two numbers.
Add to the Waiting List
Add a member to the waiting list when the class is full and they still want a place if one opens — for example Olivia Bennett for a full Cycling class in Singapore.
- Check CAPACITY. The class should be full.
- Check WAITLIST CAP. If it is 0, that class may not accept waitlist names.
Step 1 — Open the Class
Open Training → Classes or Training → Booking, then the class.
Step 2 — Add to the Waiting List
Choose the member and use the waitlist action Fitnez Studio shows.
Step 3 — Save
Save so they appear in the waitlist queue.
There is no screenshot of adding to the waitlist. This guide does not describe the button or whether the dashboard On waitlist count updates immediately.
Remove from the Waiting List
Remove a member from the waiting list when they no longer want a place, or were added by mistake.
This does not Remove Them from a Booked Class. They were waiting, not booked.
Step 1 — Open the Class Waitlist
Open the class roster or Training → Booking.
Step 2 — Select the Member
Find the person in the waiting list.
Step 3 — Remove
Use the remove-from-waitlist action if Fitnez Studio shows it.
There is no screenshot of this action. This guide does not describe notifications or an effect on package credits.
Change Waiting-List Order
Change waiting-list order when someone should move up or down the queue — for example swapping two people who are waiting for the same HIIT class.
The topic plan includes swapping positions on the waiting list.
Step 1 — Open the Waitlist
Open the class from Training → Classes or Training → Booking.
Step 2 — Change the Order
Move a member up or down, or swap two waitlisted members, using the controls Fitnez Studio shows.
There is no screenshot of waitlist order. This guide does not describe drag-and-drop, arrows, or whether order is first-come.
Who is offered a place first when a spot frees is not confirmed. See Move Into the Class.
Move Into the Class
Move a member from the waiting list into the class when a booked place is free — for example after a Cancellation.
The topic plan includes moving someone up from the waiting list when a spot opens.
Automatic promotion is not confirmed. Do not assume Fitnez Studio books the next waitlisted member for you. Until that is captured, treat this as a staff action.
Step 1 — Confirm a Place Is Free
Check CAPACITY. The booked count should be below the maximum.
Step 2 — Open the Waitlist
Open the class roster.
Step 3 — Move the Member In
Select the person and use the move-into-class action if Fitnez Studio shows it. Assign a Spot if the class uses a layout.
The member should appear as booked, not waiting. Capacity booked count should increase. Whether they use a Package Credit at that moment is not confirmed.