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FAQ & ReferenceGlossary of Terms

Glossary of Terms

Definitions match this Help Center. They are not extra screens in the dashboard.

Account

The signed-in staff user. Open User profile from the header photo. See Account & Profile.

Activity Feed

Recent Activity on the Dashboard. Confirmed titles: Package Sold, Package Validity Updated, Wallet Debited, Wallet Credited. There is no separate Activity Feed sidebar item. See Activity Feed.

Approval Request

A request on Approvals → Permission Requests when staff cannot complete a change themselves. The captured list shows Wallet Credits. See Approval Requests.

Attendance

The member was checked in. A booking is not attendance.

Booking

A member’s reservation for one class. On All Bookings, status can be Confirmed or Cancelled. See Bookings.

Challenge

An event where members work toward conditions or targets. See Events and Challenge Conditions.

Class

A scheduled session members can book. List statuses include Upcoming, Draft, and Past. See Classes.

Credit

A session on a package — one class the held package still allows. Not wallet money. See Bookings & Package Credits.

Event

A member engagement activity under Studio → Manage Events. See Events.

Invoice

The document for a sale. Download from the transaction when the product shows that action. See Downloading an Invoice.

Occupancy

How full a class is compared with CAPACITY (booked versus maximum, such as 0/4). Occupancy is not a Sales Analytics chart on current screenshots. See Class Attendance and Occupancy.

Package

A sellable offer on Training → Packages (membership, class pack, sessions). A held package is what one member currently has. See Packages.

Payment Gateway

The service for online payments. See Payment Gateway.

Permission

An action key attached to a role, such as booking.view. See Checking What You Are Allowed to Do.

Revenue

On Sales Analytics, Total Revenue includes both package sales and wallet recharges. See Reports & Analytics.

Role

Named access for a staff user. Header example: ADMIN. Members badges: Admin, Staff, Trainer. See Roles.

Transaction

One payment attempt under Finance → Transactions. See The Sales Ledger.

Waiting List

Members waiting for a place when CAPACITY is full, limited by WAITLIST CAP. See Waiting List.

Wallet

Monetary balance on the member — credited or debited. Not package sessions.

Wallet Versus Package Credits

WalletPackage credits (sessions)
Money on the memberUsage on a held package
Wallet Credited / Wallet Debited on Recent ActivityUsed according to package rules

Wallet balance and package credits are different things.

See Member Wallet and Packages.

Booking Versus Attendance

BookingAttendance
The member reserved a place (Confirmed on All Bookings)The member was checked in

A booking does not automatically mean attendance.

See Bookings.

Currency on Sales Analytics captures is QR. Location examples use Dublin.

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