Writing Templates

Members should know why they received the email. Use Email Subject and Email Body on Create or Edit Template.

Insert personal details with Placeholders. The editor subtitle is: use {{variables}} that get filled in automatically when the email is sent.

Subject

• Keep it short
• Say what happened
• Use a token from DYNAMIC VARIABLES when the fact changes per member

Examples from the List

Package Purchased

Package Purchase

Wallet Top-up Success

Credit added in your wallet {{wallet.amount}}

Booking Created

Booking Confirmed {{booking.seat_id}}

On Create Template, a package subject can also look like:

Your {{package.name}} package has been purchased successfully

Prefer tokens you click from the panel so the spelling matches.

Avoid a subject that only says Update.

Body

The toolbar: Bold, Italic, Underline, bulleted list, numbered list, hyperlink.

• Greet with {{user.full_name}} (Full Name)
• Say why they are getting the email
• Put package, booking, or wallet details using the tokens for that event
• End with the studio name from the Email Footer, or {{company_name}} if you insert it

Example (Package)

Hello {{user.full_name}},
Thank you for your purchase. Your {{package.package_name}} package is now on your account, with {{package.session_count}} sessions.
We look forward to seeing you at FITNEZ STUDIO.

Writing Guidelines

Related Articles

• Using Placeholders
• Creating an Email Template
• Previewing an Email

Using Placeholders

A placeholder (the UI also says variables) is a token that Fitnez Studio fills when it sends the email.

Syntax on screen: double curly braces, for example {{user.full_name}}.

In the template: Hello {{user.full_name}},
When sent: the member’s full name, such as Emma Wilson.

The Create Template subtitle: Compose the email and use {{variables}} that get filled in automatically when the email is sent.

Where to Insert Them

On Create Template or Edit Template, the right-hand panel is DYNAMIC VARIABLES.

The instruction is: Click to insert into the focused field (subject or body).

Click in Email Subject or Email Body first, then click a variable.

The panel is grouped (for example User, Package). A scrollbar means more groups sit below — for example wallet and booking tokens used on the list.

Confirmed Variables

Visible on the Package Purchased form:

On the Email Templates list subjects:

Workflow — Personalise an Email

1. Open Create or Edit Template.
2. Click in the subject or body.
3. Click a token under DYNAMIC VARIABLES.
4. Preview.

Which tokens appear depends on Event Type (package vs booking vs wallet).

Previewing an Email

Use Preview (eye) on Create Template, Edit Template, or a list row so you can check layout before members receive the mail.

The preview title looks like Preview · Package Purchased. The subtitle is: Package Purchased — rendered with sample data.

What You See

In this screenshot the body still shows {{user.full_name}}, {{package.package_name}}, and {{package.session_count}}. Check that every token is one you inserted from DYNAMIC VARIABLES.

Preview does not send mail to Emma Wilson. There is no send-test button on this modal.

Workflow — Preview an Email

Email Template → Preview → Review → X or back to editor → Save

Email Header & Footer

On Email Templates, Create Header & Footer (or Edit Header & Footer after it exists) opens global branding.

The subtitle is: One global header & footer is applied to every email template, preview, and sent email.

This is separate from the Public Website logo. Changing website branding does not automatically change this email header unless you update it here. See Website Logos & Section Images and Media & Images.

Header

The Header tab includes:

HEADER PREVIEW shows logo, name, tagline, background colour, and banner.

If you have not created branding yet, the modal title is Create Header & Footer and the button is Create.

Footer

The Footer tab includes:

FOOTER PREVIEW shows name, description, address, email, phone, website, social links that have URLs, and copyright.

Do not assume this contact email is the from address of the message. It appears in the footer content.

Workflow — Set Header and Footer

You see the header (and footer when filled) on Preview.

Which Events Can Trigger an Email

This page answers: What emails can Fitnez Studio automatically send to my members?

On All Templates, open All events. That list is the complete set of Event Type values in the current screenshot.

Daniel Murphy creates a Template and picks one Event Type. When that event happens, Fitnez Studio can send the template if it is Active.

Workflow — See All Email Notification Events

Studio → Notification → Email Notification → All events

Events on the List

Exact send time (for example how soon before Package Expiring Soon) is not on this screen.

Templates already on the list:

If there is no Active template for an event, that event should not send automatically. See Turning Notifications on & Off.