Booking Rules
Booking rules are business-wide settings that affect every class. Staff still book from Training → Booking, but the windows and confirmation behaviour come from Settings.
None of these settings screens are in the current assets. The list below is from the help topic plan. Confirm each rule in Fitnez Studio before you train front desk on it.
This page does not invent hours, days, or automatic behaviour. It only names the rules the topic plan says Settings can control.
Advance Booking Window
How many days in advance members can book. It controls when a class opens for booking after you publish it.
Until Settings is documented, this guide does not state the default number of days or what members see before the window opens.
Cancellation Window
How many hours before a class a member may cancel. See Cancel a Booking.
A cancel after that window is a late cancellation. The outcome for credits is not confirmed.
Automatic Booking Confirmation
Settings may confirm bookings automatically instead of manually. If that is off, bookings may stay Pending until staff confirm. Pending is a topic-plan status, not a label on a current screenshot.
Waiting List Before the Class Starts
Settings may set when the waiting list is cleared before a class starts. See Waiting List.
Other Rules Staff Should Know
These also sit in the Settings topic plan, not on Booking screenshots:
- Allow or block waiting lists across the business
- Whether late cancellations are allowed
- Spot reservation
- QR check-in and no-show marking